At the Scene
1
Contact the Police
2
Seek medical attention if any concern of injury
3
If another person involved in collision, get the other driver’s name, license plate number and insurance information
4
If there are witnesses, obtain their contact information
5
If you have access to a camera, take pictures of the accident scene
6
Contact Cooke Insurance ( 24hrs ) at 1-800-566-5666 to speak with a Broker and discuss submitting a claim
Reporting Your Auto Claim
1
Once the claim has been reviewed with a Broker and is submitted to the Insurance Company, you will be contacted by a Claims Adjuster; an expert that guides you through the claims process and negotiates your claims settlement
2
A certified Estimator examines the damage to your vehicle, then writes up an estimate of the repairs needed and their cost. You are welcome to obtain independent estimates.
3
Get your vehicle fixed. You may take your vehicle to any collision repair shop, but many Insurance companies recommend using an approved repair facility. This insures your repairs are guaranteed for as long as you own your vehicle.
4
Pay a deductible. When the repairs are done, you may have to pay a deductible (the amount of money a person has to pay before his insurance coverage begins).
5
Contact your Cooke Insurance Broker at any time should you have any concerns with the claims process. That’s our role as your Insurance Broker- to listen, advise, and offer support through ever step of the claims process!
Do you need to report an auto claim?
Contact us now!
Reporting Your Property & Liability Claim
1
Arrange to have any temporary repairs done and protect your property from further damage once it is safe to do so. Save receipts for what you spend and submit them to the adjuster. Payments for temporary repairs are a part of your total settlement in the event you have a covered loss.
2
Contact Cooke Insurance ( 24hrs ) at 1-800-566-5666 to speak with a Broker and discuss submitting a claim
3
Report any Burglary or Theft to the police
4
Once the claim is submitted to the Insurance Company you will be contacted by a claims adjuster (Claims expert who guides you through the claims process and negotiates your claims settlement)
5
Contact your broker at anytime during the claims process should you have any concerns with the claims process. (That’s our role as your broker and we want to hear from you if you have concerns or are not satisfied)
6
Create a detailed list of damaged items on your property. Identify brand names, model numbers, where the item was purchased and its original cost. Do not dispose of damaged items, as your adjuster may need to view them.
7
Take note of any structural damage on your property. Look at all structures, such as sheds, fences, garages and carports. If you suspect damage that is not visible, the adjuster may recommend hiring experts to carry out further inspection.
8
Obtain detailed repair estimates from licensed and bonded contractors. A written estimate should outline what labour and materials are needed.
9
Save receipts from any additional living expenses you may incur while away from your home. If you need to live elsewhere while repairs are underway, your policy considers all expenses over your regular expenditures. hem.
Do you need to report a property & liability claim?
Contact us now!